TERMS & CONDITIONS
INTELLECTUAL PROPERTY RIGHTS
All content on the site and e-shop (images, texts, graphics, designs, photos, videos, products, etc.) is the exclusive intellectual property of the company.
Copying, reproducing, modifying, reselling, or any use of the content without written permission is prohibited. Distribution by any means is protected by international and Greek laws and is forbidden without authorization.
Use of content for advertising, commercial, or other purposes is allowed only after prior written approval from the company.
Please check your junk mail occasionally, as our emails may end up there.
PRODUCTS FOR SALE – PRICES
All products sold through our website and e-shop are handmade in our workshop. On each product page, you can find details about its features and materials used. If you want more information, you can email us at info@thebotanicalproject.gr.
The prices shown include VAT (24%). We make every effort to ensure that all information is correct, but minor errors in prices or descriptions may occur. If you notice a product with an unusually low price without an apparent reason, please contact us before placing your order.
Some special sales or clearance offers may be labeled as non-refundable.
PAYMENT METHODS – SHIPPING METHODS
Payment Methods:
A) Credit or Debit Card Payment
We accept Visa & MasterCard. All transactions are processed in a secure environment of the cooperating bank. You will be asked for your card details (number, expiry date, and CVV). The charge is made only after the card validity and availability of funds are verified. If the transaction is declined for any reason, the order will not be completed.
B) PayPal Payment
When choosing PayPal, you will be automatically redirected to the PayPal page to complete your payment. If the transaction is declined, the order will not be completed. PayPal payments are governed by the PayPal service terms and cannot be combined with other payment methods.
C) Revolut Payment
When choosing Revolut, you will be redirected to Revolut’s secure page to complete your payment. Payment is authorized only after successful verification. If declined, the order will not be completed.
D) Bank Transfer
You may transfer funds to an Alpha Bank account:
IBAN: GR1501401050105002002032070
Your order will remain on hold until the deposit is confirmed. Please send us the deposit receipt to thebotanicalprojectgr@gmail.com, including your order number and full name to facilitate the process.
Order Shipment:
Your order will be shipped via a cooperating courier company within 5 business days from order confirmation.
Shipping costs are borne exclusively by the customer and depend on the postal code of the shipping address.
A) For shipments within Greece, the customer pays shipping costs ranging from €2.50 to €3.50.
B) For shipments within Europe, the customer pays €15.00.
C) For worldwide shipments, the customer pays €30 - €50
D) For purchases within Greece exceeding €100, shipping is free.
If there is a significant delay in shipment on our part, we will inform you by phone or email. We are not responsible for delays or non-delivery due to force majeure or the courier company’s responsibility. If the information provided during the order is incorrect, delivery may fail, and the company is not responsible. In case of re-shipment, the costs will be borne by the customer.
RETURN POLICY
The returned product must:
Not have been used.
Be in excellent condition, as before sale.
Be returned in its full original packaging (box, contents, etc.) without damage or alteration.
The right of withdrawal does not apply to:
Products customized for the specific customer.
Products manufactured according to the customer’s specifications.
If the above terms are not followed, the company reserves the right to refuse cancellation or return of the order.
Return Options:
Full Refund: You can request a full refund of the amount spent. For electronic payment methods (PayPal, Debit/Credit Card, Klarna, etc.), the amount will be refunded automatically through the same method.
Exchange for Another Design: Choose any available design from our collections. To ensure availability, we recommend contacting us first.
Refund processing takes 2–6 days from the day the product is received.
For this, simply email us at thebotanicalprojectgr@gmail.com or call +30 6975523100.
Pack it using the original received package (be eco-conscious!) and return it within 7 days of receipt. You are free to use any postal service you prefer (shipping fees are covered by you) or use one of our recommended methods for easier shipping.
To request a return, please contact us before sending your order back. Returns sent without prior authorization will not be accepted.
For approved returns, we will provide a prepaid DHL Express return label. The cost of return shipping will be deducted from your refund, unless the item is faulty or we have made an error with your order.
Items must be returned unworn, unused, unwashed, and in their original condition and packaging. We reserve the right to refuse returns that do not meet these conditions.
Refunds are processed only after the returned item has been received and inspected.
International Returns
For international orders, we will provide the necessary DHL return shipping documents where applicable. Please use the return label and documentation provided by us to ensure that the shipment is correctly processed as a return.
Custom & Made-to-Order Pieces
Custom-made, personalized, altered, and made-to-order pieces are final sale and are not eligible for return, exchange, or refund, except where required by applicable law.
Important Note: Ensure all original tags are attached, the item is clean, and the original order receipt or packing slip is included. Shipping charges for the original order are non-refundable.
CUSTOM ORDERS
This Custom Order Policy applies to all bespoke and made-to-order pieces, regardless of whether payment is made through our website, PayPal, bank transfer or another agreed payment method. By confirming your custom order and paying the 50% deposit, you acknowledge and accept the terms below.
Each custom piece is individually handmade especially for you, based on the design direction, preferences and specifications discussed and agreed upon before production begins. As our pieces are created by hand using natural dyes and botanical processes, every garment is inherently unique. Reference pieces, photographs and previous designs are used as a creative direction only and cannot be reproduced identically. Variations in colour, tone, placement, intensity and botanical prints are a natural and integral part of the process and are not considered defects.
A 50% non-refundable deposit is required to begin all custom orders. This deposit covers the materials, preparation and work involved in creating your individual piece. Once production has begun, changes to the agreed design direction cannot be guaranteed. Once a custom piece has been completed according to the specifications agreed upon at the time of ordering, the deposit is non-refundable and the piece cannot be exchanged, returned or remade due to a change of preference. By placing a custom order and paying the deposit, you acknowledge and accept the unique nature of the handmade and natural dyeing process, as well as the terms above.
CUSTOM ORDER & RETURN POLICY
All custom-made and made-to-order items are final sale and non-refundable.
Because custom pieces are created specifically for each client—including custom dyeing, colors, finishes, sizing, or other personalized details—we do not accept returns, exchanges, cancellations, or refunds due to change of mind, personal preference, or variations inherent to handmade and naturally dyed garments.
When photographs of the completed piece have been provided prior to shipment, the client has had the opportunity to review the design and appearance of the item before dispatch.
Natural dyes and handmade processes may result in variations in color, tone, texture, and finish. These characteristics are part of the nature of the process and are not considered defects.
International orders are subject to the same policy. Once a custom order has been completed and shipped, it cannot be returned or refunded simply because the client no longer wishes to keep the item.
This policy does not limit any rights that cannot legally be excluded under applicable consumer protection law.
ORDER CANCELLATION – PRODUCT EXCHANGE
Cancellation of Completed Order:
If the customer wishes to cancel a completed order, they must email us within 24 hours of completion at thebotanicalprojectgr@gmail.com, titled “ORDER CANCELLATION”, including the unique order code.
If payment was made via credit/debit card, PayPal, or bank transfer, you will receive an email confirming the refund.
If payment was made otherwise, you will receive a confirmation email of the cancellation.
The company reserves the right to verify customer information and refuse future service in case of repeated cancellations of more than 3 orders.